Frequently Asked Questions

FAQs

1. Where can I make payment?
Payment can be made at our Head office (cash office), or through Electronic Funds Transfer to the Sanlam bank accounts and through our authorized Mobile money number. (These payment details will be available in your notification message)

2. How will I know I have won the bid?
Sanlam will send you a notification via SMS and email about the status of your bid. These notifications will be sent to successful bidders only.

3. How long do I have to make payment if I win the bid?
Within the most reasonable time as possible, but not later than 24 hours.

4. How will I know I have a winning bid?
We shall call you and notify you once the bid closes.

5. Where can I make payment if I have a winning bid?
We request that you proceed to make payment only if you have received a confirmation notification as a successful bidder. Payment can be made at our Head office (cash office), or through Electronic Funds Transfer to the Sanlam bank accounts and through our authorized Mobile money number. (These payment details will be available in your notification message)

6. Is it possible for me to revoke my bid if I change my mind?
Yes

7. Is it possible to transfer my bid to another listed salvage item?
This is not possible; however, you can revoke your bid and proceed to bid for the other salvage item.